Learn how your personal data is collected, used, and kept secure at pokok — all explained in plain, simple terms. Your privacy is our highest priority.
Take a quick look at the cards below to see just how seriously Pokok takes your data.
Every transaction and data transfer on Pokok is secured with 256-bit SSL encryption — the same level of security used in banking.
Pokok never sells your personal information to any third party. Your data is never shared with advertisers or data brokers.
You have the right to view and correct your account information on Pokok at any time. We believe in full transparency.
You have full control over which cookies to accept or reject. Non-essential cookies are never set without your consent.
You may request the deletion of all your personal data at any time. We will honour this request unless we are required to retain it by law.
Pokok believes a privacy policy shouldn't be buried in complex legal language. That's why everything here is written in plain, straightforward terms so everyone can understand it.
The lifecycle of your data on Pokok is fully transparent — every step, from collection to deletion, is controlled and secure.
Join SecurelyOnly the information strictly necessary for registration, transactions, and platform use is collected. No unnecessary data is ever requested.
All collected data is immediately encrypted and stored on secure servers. No unauthorised party can access it.
Your information is used solely for account management, payment processing, security verification, and service improvement.
Data is securely deleted after a set period in accordance with legal requirements. You may also request early deletion at any time.
Our data protection measures are regularly audited by independent third parties to ensure the highest security standards are maintained.
Pokok (https://pokok.run) is one of Bangladesh's leading online gaming and Sports Betting platforms. We take the privacy of our members' personal information extremely seriously. This Privacy Policy explains what data we collect when you use the Pokok website or app, why we collect it, and how we keep it secure.
This policy applies to Pokok's website, mobile app, live chat system, and all other digital services. By using any Pokok service, you are considered to have agreed to this Privacy Policy.
Your data belongs to you. Pokok never sells your personal information to third parties. Please read this policy in full — and if you have any questions, reach out to our support team.
Pokok collects two types of information — data you provide directly, and data collected automatically.
Information you provide directly:
| Data Type | When It Is Collected | Purpose | Retention |
|---|---|---|---|
| Name, mobile number | At Registration | Account Creation | Account Lifetime |
| Date of birth | At Registration | Age Verification | Account Lifetime |
| Identity Information | At Verification | KYC Verification | 5 Years |
| Payment Information | At the Time of Transaction | Payment Processing | 7 Years |
| Email Address | Registration / Support | Contact | Account Lifetime |
Information Collected Automatically:
Pokok uses your information solely for the following legitimate purposes and no others:
You can unsubscribe from promotional emails or SMS at any time. However, essential account-related communications cannot be disabled.
Pokok never sells your data or shares it for advertising purposes. However, limited information may be shared in specific circumstances:
Pokok has strict Data Processing Agreements in place with all third parties listed above. They are contractually obligated to comply with Pokok's privacy policy.
Pokok does not retain your information longer than necessary. Specific retention periods are defined for each type of data:
After the retention period, your data is permanently and securely deleted. You may request early deletion at any time — however, data that must be retained for legal compliance may not be removable.
Cookies are small text files stored in your browser. pokok uses cookies to remember your account login, analyse platform performance, and enhance your overall experience.
Types of Cookies:
You can disable or manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain features from functioning properly.
Pokok strictly prohibits collecting information from or providing services to anyone under the age of 18. Our platform is for adults only.
If we discover that an account has been created by someone under 18, that account will be immediately closed and all collected data will be deleted. If you are aware of a minor using Pokok, please let us know.
For age verification, Pokok collects your date of birth at registration and reserves the right to verify it at any time through official documentation.
As a Pokok member, you have the following data rights. To exercise any of these rights, email us at support@pokok.run:
You have full control over your personal information on Pokok. You may exercise these rights at any time.
You have the right to receive a complete copy of all information Pokok holds about you.
You may request corrections to any inaccurate or incomplete information. We will respond within 30 days.
You may request the deletion of all your personal data, except where retention is required by law.
You may request an export of your data in a common format (JSON or CSV).
You may request that the use of your information be restricted under certain circumstances.
If you believe pokok has violated your privacy, you can file a complaint directly with us.
Pokok uses industry-leading security measures to protect your information:
If you notice any suspicious activity on your account — such as an unrecognised login or transaction — change your password immediately and contact our support team.
Pokok works with various third-party services, each with their own privacy policies that Pokok does not control:
Pokok ensures that all third parties comply with international data protection standards, and we have written agreements in place with each of them.
Pokok reserves the right to update this Privacy Policy at any time. When changes are made:
We recommend revisiting this page periodically to stay up to date with our latest policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. We aim to respond within 7 business days.
Data Protection Email: support@pokok.run
Live Chat Support: Available 24/7 in Bangla
Response Time: Typically within 24–48 hours
This Privacy Policy was last updated on 1 July 2026. By continuing to use pokok's services, you agree to the full terms of this policy.
Your data is completely safe at pokok. With bank-grade encryption and no third-party data sales — just a trustworthy gaming experience.