Online gaming is entertainment — a way to have fun in your leisure time. Pokok wants you to stay in control at all times. Learn how to play responsibly, recognize the signs of addiction, and find help when you need it.
We believe every player deserves a safe and enjoyable experience. These commitments reflect that goal.
Only players aged 18 and above are permitted to play on pokok. No financial transactions will be processed until age verification is complete — this is our strictest rule.
You decide how much you deposit. Set daily, weekly, or monthly limits and any amount beyond that will be blocked automatically.
Need a break? You can step away from the platform anywhere from 24 hours to permanently. Respecting that decision is our responsibility.
Decide how long you'll play before you start. When time is up, the platform will automatically alert you or log you out.
Pokok will periodically remind you how long you've been playing and how much you've lost — so you can make informed decisions.
Want to talk about gaming addiction? Pokok's support team is available 24/7 to help — no judgment, just support.
Gaming addiction doesn't happen overnight. It develops gradually, and many people don't even realise it's happening. Be alert if you notice any of the following signs in yourself or someone close to you.
If two or more of the signs on this list apply to you, take the self-assessment quiz below and contact our support team if needed.
Keep in mind: A gaming problem is not a sign of weakness. It's a health issue — and one that can be addressed. Reaching out for help is the bravest thing you can do.
Using money meant for bills, food, or family essentials on gaming — or borrowing money to play — is the most obvious sign of addiction.
Feeling angry, anxious, or depressed when unable to play, and feeling relief only once you start playing again.
Chasing losses — placing bigger bets after a loss to try to win it back — is one of the clearest warning signs of a gaming problem.
Hiding or lying to loved ones about how much time or money you're spending on gaming.
Staying up late to play, losing focus on work or studies, relationship problems — these are serious warning signs.
Feeling the need to bet increasingly larger amounts to get the same thrill — this is a sign of growing tolerance.
Answer the following questions honestly. If you answer "Yes" to three or more, please speak with Pokok Support.
Have you ever More than you can afford on your bets?
What to do after a loss Higher Stakes trying to recover your losses?
Do you find it hard to stop gaming Difficult even when you want to stop?
Have your family or friends ever expressed concern about your gaming habits Raise a concern said anything?
Is gaming cutting into time for work, studies, or family Due to Gaming Are you being affected?
Have you ever, to cover gaming expenses, Have you borrowed money or sold assets?
Do You Feel Restless When Mood swings, irritability, or anxiety Do you feel this way?
Do you ever find it difficult to keep track of Hidden it from your family?
If you answered "Yes" to 3 or more questions: Contact our support team now or use the protection tools below.
These tools will help you keep your gaming under control. Activate them at any time from your account settings.
Set a maximum deposit limit — daily, weekly, or monthly. Once configured, it takes effect immediately.
Effective immediatelySet a time limit for each session. When time is up, you'll receive an automatic alert or be logged out.
Flexible settingsTake a break anywhere from 24 hours to 6 months. You will not be able to log in during this period — even in an emergency.
Cancellation delayed by 72 hoursIf you wish to leave Pokok for good, you can apply for permanent self-exclusion. This action cannot be reversed.
Permanent DecisionsThis example is for illustrative purposes only. Set your own limits based on your situation.
Log in to your Pokok account and go to the profile menu.
Go to Account Settings and click on the "Responsible Gaming" option.
Deposit limits, session time, or cooling-off period — set whichever you need.
Save your settings. Deposit limits take effect immediately. The cooling-off period applies within 24 hours.
The first step to addressing a gaming problem is acknowledging that you need help. That's not something to be ashamed of — it takes real courage. Pokok will be with you every step of the way.
Keeping these guidelines in mind will ensure gaming always stays within the bounds of entertainment.
Play for fun only, Don't treat it as a source of income.
Set a budget and never exceed that budget.
Set Time Limits — Don't play for hours on end without a break.
Don't chase losses — don't try to chase your losses.
Don't game during time set aside for other activities — family, work, and health come first.
When you're not in a good headspace Stay away from online games.
Under the Influence of Alcohol or Other Substances Don't game.
Online gaming is part of everyday entertainment for millions in Bangladesh. But like anything else, too much of it stops being fun — and starts becoming a burden. Pokok's responsible gaming policy works to prevent that burden before it ever takes hold.
We often hear people say, "It won't happen to me." But gaming addiction doesn't announce itself. It creeps in gradually, affecting your life before you even notice. Thousands of members enjoy gaming on Pokok every day — responsibly and within their limits. We want you to be one of them.
Yes, it can. The World Health Organization (WHO) recognizes Gaming Disorder as a legitimate mental health condition. The excitement and chance of winning in online betting and casino games trigger dopamine release in the brain — much like other addictive behaviors.
That said, not all gamers become addicted. Research suggests only 1–3% of players experience long-term problems. But if the risk is there, staying aware early on is always the smart move.
Pokok Pokok doesn't just talk about responsible gaming — it proves it through action. The safety tools built into our platform are available to any member, at any time, at no cost and with no hassle.
We review our responsible gaming policy at least twice a year and follow international best practices. Our customer support team is specially trained in responsible gaming.
It's worth noting that Pokok never encourages anyone to play more or bet more. Our marketing always carries a responsible gaming message.
If someone close to you seems to be struggling with a gaming problem, talk to them calmly rather than placing blame. Listen to how they feel. Show that you genuinely want to help. Pressuring or threatening them rarely works — it usually makes things worse.
If a family member has a Pokok account and you're concerned about their gaming, reach out to our support team. We take family concerns seriously.
Keep in mind: If you enjoy playing but feel like you can't stop, or other areas of your life are being affected — that's the right time to seek help. The longer you wait, the worse it gets.
Strict age verification is always active.
No misleading promotions — ever.
Free protection tools available to all members.
Our support team is trained in responsible gaming.
Annual third-party policy audits.
Our members' wellbeing comes before profit.
Gaming on Pokok is about entertainment, not stress. Set your limits, keep your protection tools active, and enjoy the experience.